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Privacy Policy

This Privacy Policy explains how Elianware collects, uses, stores, shares, and protects personal data when you visit our website, create an account, place an order, contact support, or interact with our marketing channels.

Last updated: August 2026.

1. Who We Are

For the purposes of this Policy, “Elianware”, “we”, “us”, and “our” refer to the operator of this online storefront. You can reach us using the contact details on our Contact Us page.

Depending on your location, additional consumer privacy rights may apply. Where local law provides stronger protections than this Policy, those protections will prevail.

2. Personal Data We Collect

We may collect the following categories of information:

  • Identity & contact data: name, email address, phone number, billing/shipping address.
  • Account data: login identifiers, wishlist activity, saved addresses, order history.
  • Transaction data: products purchased, payment status, invoices, refunds, delivery notes. Full card numbers are typically handled by payment processors, not stored by us in full.
  • Technical data: IP address, browser type, device information, approximate location derived from IP, pages viewed, referring URLs, and cookie identifiers.
  • Communication data: messages you send via email, contact forms, or social channels, including attachments you choose to provide (for example return photos).
  • Marketing preferences: newsletter opt-in/opt-out status and campaign engagement metrics where permitted.

3. How We Collect Data

Data may be collected directly from you (checkout forms, account registration, support emails), automatically through cookies and similar technologies, and from service providers that help us operate payments, shipping, fraud prevention, analytics, and email delivery.

4. Why We Use Personal Data

We process personal data to:

  • Process and fulfil orders, arrange delivery, and provide invoices or receipts.
  • Create and manage customer accounts, wishlists, and order tracking communications.
  • Respond to enquiries, returns, refunds, and product support requests.
  • Improve website performance, product presentation, and shopping experience.
  • Detect and prevent fraud, abuse, and security incidents.
  • Send service messages (order updates) and, where you consent or where permitted by law, marketing updates about products and promotions.
  • Comply with accounting, tax, consumer, and other legal obligations.

5. Legal Bases (Where Applicable)

Depending on the jurisdiction, we rely on one or more of the following bases: performance of a contract (order fulfilment), legitimate interests (site security, service improvement), consent (certain cookies/marketing), and legal obligation (record-keeping).

6. Cookies & Similar Technologies

Cookies help the store remember cart contents, keep you signed in, measure traffic, and understand which pages are useful. You can control cookies through your browser settings. Disabling certain cookies may affect checkout, login persistence, or personalisation features.

We may use first-party cookies essential for store operation and third-party cookies for analytics or advertising where configured. When required, we will present cookie consent choices before non-essential cookies are set.

7. Sharing of Personal Data

We do not sell your personal data. We may share data with trusted processors who act on our instructions, such as:

  • Payment gateways and fraud screening providers.
  • Logistics / courier partners for delivery.
  • Hosting, email, and customer support tooling providers.
  • Professional advisors (legal, accounting) when necessary.
  • Authorities when required by law or to protect rights, safety, and property.

These parties are expected to protect data appropriately and use it only for the services they provide to us.

8. International Transfers

Because we operate online and may use cloud or regional service providers, your data may be processed in countries other than where you live. Where required, we take steps to ensure appropriate safeguards for cross-border transfers.

9. Data Retention

We retain personal data only as long as needed for the purposes described above — for example, order records for accounting and warranty support, account data while your account remains active, and support correspondence for a reasonable period to resolve disputes. When data is no longer required, we delete or anonymise it where practicable.

10. Security

We implement reasonable administrative, technical, and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. No method of transmission over the Internet is completely secure; please use strong unique passwords and contact us immediately if you suspect account compromise.

11. Your Rights

Subject to applicable law, you may have rights to access, correct, delete, or restrict processing of your personal data; to object to certain processing; to withdraw consent; and to lodge a complaint with a supervisory authority. To exercise rights, contact esales@elianware.com with sufficient details for us to verify your request.

12. Children

Our store is intended for adults purchasing household products. We do not knowingly collect personal data from children without appropriate guardian consent. If you believe a child has provided personal data to us, please contact us so we can take appropriate action.

13. Third-Party Links

Our website may link to social media platforms or external sites. This Policy does not cover those third-party sites. Please review their privacy notices separately.

14. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be reflected by revising the “Last updated” date and, where appropriate, providing additional notice on the website.

15. Contact

Privacy questions: esales@elianware.com
Phone: +65 8124 9138