FAQ

Find answers to common questions about shopping with Elianware — from product materials and colour variants to orders, delivery, returns, and account help. If you still need assistance, visit our Contact Us page.

Shopping & Products

What kinds of products does Elianware sell?

We specialise in household essentials: food containers and lunch boxes, bottles & tumblers, tableware, kitchenware, storage organisers, laundry & cleaning helpers, knives, and selected lifestyle collections such as E-Concept and Ezy Lock & True Lock.

Are product colours and sizes shown accurately online?

We work hard to show true-to-life photos and clear capacity labels. Screen settings and lighting can still cause small colour differences. Where a product has multiple colours or sizes, choose your option on the product page before adding to cart — the gallery will often jump to the matching colour image when available.

Are Elianware plastics food-safe / BPA-free?

Many food-contact items are designed for household food use and specify material guidance on the product page or packaging. Always follow the care instructions for microwave, freezer, or dishwasher suitability — not every SKU supports every method.

Can I buy mixed colours in one order?

Yes. Add each colour/variant separately (or change the selection between additions). Your cart can contain multiple products and variants in a single checkout.

Do you offer bulk / carton deals?

Selected products may be listed as carton deals or promotions from time to time. Check the product title, badges, and promotion pages for current offers. For wholesale-style enquiries beyond the website catalogue, email our sales team.

Orders, Payment & Pricing

What currency do you charge in?

This storefront displays prices in Singapore Dollars (SGD), shown with the S$ symbol.

How do I know my order was placed successfully?

After checkout you should see an order confirmation page and receive a confirmation email (check spam/junk if it does not appear within a few minutes). You can also review orders under My Account when logged in.

Can I edit or cancel an order after placing it?

Contact us quickly with your order number. If the order has not been packed or dispatched, we can often modify or cancel it. Once handed to the courier, please wait for delivery and use the return process if needed.

Why did a promotion code fail?

Codes may be expired, case-sensitive, limited to certain products, or subject to a minimum spend. Only one voucher typically applies per order unless a campaign says otherwise.

Shipping & Delivery

Where do you ship?

Delivery coverage depends on current logistics settings for this storefront. Enter your address at checkout to see available options. If your area is not supported, contact us before ordering.

How long does delivery take?

Estimates vary by destination and courier load. Peak seasons, public holidays, incomplete addresses, or failed delivery attempts can add time. You will receive tracking information when available.

What if I am not home when the courier arrives?

Couriers may leave a failed-delivery notice, attempt redelivery, or hold the parcel for collection depending on their process. Keep your phone reachable and provide clear unit numbers, lobby instructions, or office reception details.

My parcel arrived damaged — what should I do?

Take photos of the outer packaging and damaged item, then contact us within 7 days with your order number. See our Return & Refund Policy for full details.

Returns & Refunds

Can I return an item if I change my mind?

Change-of-mind returns are limited and must meet unused / original packaging conditions within the stated window. Defective, damaged, or incorrectly shipped items are handled under our standard return process.

How long do refunds take?

After approval and inspection, refunds typically appear within 7–14 business days depending on your payment provider.

Account, Wishlist & Cart

Do I need an account to checkout?

Guest checkout may be available depending on store settings. Creating an account helps you track orders, save addresses, and manage your wishlist.

I forgot my password — how do I reset it?

Use the “Lost your password?” link on the My Account login page and follow the email instructions.

Why did items disappear from my cart?

Carts can clear if cookies are blocked, you switch devices/browsers, or stock/price updates refresh the session. Try signing in so your shopping activity stays associated with your account where supported.

Product Care Tips

How should I clean food containers and bottles?

Wash before first use. Use mild detergent and soft sponges; avoid abrasive pads that scratch surfaces. For insulated bottles, do not soak electronic parts (if any) and avoid extreme thermal shock unless the product is rated for it. Always check the specific care notes on the product page.

Can vacuum flasks / tumblers go in the dishwasher?

It depends on the model. Some lids are top-rack dishwasher safe while bodies are hand-wash only. Follow the product instructions to preserve insulation performance and printed logos.

Still Need Help?

Email esales@elianware.com or call +65 8124 9138 (Mon–Fri, 9:00AM–6:00PM). Include your order number and product name so we can assist faster.